Privacy Policy
1. Information We Collect
Total Plumbing collects information you provide directly to us when you request a service quote, contact us through our website, or engage our services. This includes your name, company name, phone number, email address, and service location.
2. How We Use Your Information
We use the information we collect to: provide and improve our services, respond to your inquiries and service requests, send you service confirmations and updates, and comply with legal obligations. We do not sell or rent your personal information to third parties.
3. Information Sharing
We may share your information with trusted service partners who assist us in delivering our services (such as sub-contractors). These partners are obligated to maintain the confidentiality of your information and may only use it to perform services on our behalf.
4. Cookies and Tracking
Our website may use cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us analyze website traffic and improve our services. You may choose to disable cookies through your browser settings, although this may affect the functionality of our website.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Service records may be retained for up to 7 years for accounting and legal compliance purposes.
7. Your Rights
You have the right to access, correct, or request deletion of your personal information held by us. To exercise these rights, please contact us in writing. We will respond to your request within 30 days in accordance with applicable data protection laws.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website. Your continued use of our services after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us through our website contact form or reach us directly via phone or email.
Last updated: May 2026